Frequently Asked Questions

Always reach out to your landlord or rental management company FIRST.

If you have questions about anything on the outside of the property (sprinklers, lights, landscape, carports, electrical, pool, front doors, etc.) please reach out to Platinum Group Management.

E-mail: customercare@platgm.com

Phone: (949) 328-9183

Emergency Phone: (877) 517-1433

Unfortunately, tenants cannot attend HOA meetings. If you have an issue that requires a decision from the Board of Directors then your landlord/homeowner will have to attend an HOA meeting to resolve your problem.